What are you looking for?

We accept payments via Klarna (pay later), In3, SprayPay, credit card, PayPal, and iDEAL. If your preferred payment method isn’t listed, please contact our customer service team to discuss your options.

Yes, you can! We offer the option to pay in instalments through Klarna (in 3 parts), In3, or SprayPay.

With Klarna Pay Later, you receive your order first and pay later. You’ll have 30 days to pay after receiving your order.

SprayPay is a payment method that allows you to spread the cost of your purchase over instalments, for example, 12 to 36 months. Please note: a credit check is part of the process.

Yes, all our payment methods are fully secure and comply with the strictest safety standards. Your data is always encrypted.

Yes, we accept all major credit cards, including Visa, Mastercard, and American Express.

iDEAL is a payment method available to customers in the Netherlands. It allows you to pay securely and directly through your own bank. Once your payment is complete, your order will be processed immediately.

Absolutely! Select PayPal at checkout and log in to your PayPal account to complete the payment.

iDEAL payments are free of charge. For all other payment methods, a small fee is applied, which we would otherwise have to pay to Mollie Payments.

If your payment has failed, please check if you have sufficient funds or try a different payment method. If the issue persists, contact our customer service team for assistance.

No, it’s not possible to change the payment method once the order has been placed.

After a successful payment, you’ll receive a confirmation email. Please check your spam folder if you can’t find the confirmation. Sometimes, an incorrect email address may have been provided. If you still haven’t received a confirmation, please contact our customer service team.

Yes, once your order is complete, you’ll automatically receive an invoice via email.

If you don’t pay on time, you’ll receive a reminder from Klarna or In3. Additional fees may apply. To avoid any issues, please contact them promptly.

We typically ship all orders via PostNL. However, mattresses weighing over 32 kg are delivered through PostNL Extra@home. This means mattresses sized 140 x 200 cm and larger will be delivered by this service. If you opt for the old mattress return service, your order will also be shipped via Extra@home, regardless of the weight.

We aim to hand over your order to the delivery company on the same day it’s placed. If your order is sent via PostNL parcels, it will often be delivered the next day. For orders shipped via Extra@home, there’s usually an extra day in transit, as PostNL transfers the parcel to their two-person delivery service. On average, we deliver within 3-5 working days.

Unfortunately, this isn’t possible. Parcels are delivered during the standard rounds of your local PostNL courier and may be left with a neighbour or at a PostNL collection point if you’re not home. For Extra@home deliveries, you’ll receive a 3-hour time slot via SMS and email on the morning of delivery. They’ll often call you half an hour before arriving. Extra@home does not deliver to neighbours or PostNL collection points unless this has been clearly arranged in advance. If you’d like to explore this option, please contact our customer service team well ahead of time.

Once we’ve handed your order over to our delivery service, you’ll receive a track-and-trace code. This code allows you to easily follow your parcel’s journey. Here’s some important information about the track-and-trace code: The track-and-trace code is provided by the delivery company. You’ll only receive the code once your parcel has been scanned at the delivery company’s depot. Make sure to check your inbox (and possibly your spam folder) regularly for an email containing the track-and-trace link. If you haven’t received a code after a while, feel free to get in touch with our customer service team.

As soon as we create a shipping label, you’ll receive an email confirming that your order is complete and has been handed over to the delivery company. However, the track-and-trace code itself is provided by the delivery company, and you’ll only receive it once your parcel has been scanned at their depot. This means there can sometimes be a delay between the email and the code being sent. Occasionally, the delivery company may experience delays, which can mean the track-and-trace information isn’t available right away. If you’re concerned or haven’t received the code after a reasonable amount of time, please don’t hesitate to contact our customer service team for assistance.

Delivery via Extra@home: – If you’re not home, the mattress will be taken back by the delivery driver. – A second delivery attempt will be required, which costs €70. – We recommend keeping a close eye on the track-and-trace updates and making sure you’re home on the delivery day. – If there’s a delay and the mattress can’t be delivered on the scheduled day, you can adjust the delivery date up to one day in advance. Delivery via PostNL: – If you’re not home during the first delivery attempt, your parcel will be left with a neighbour or at a PostNL collection point. – If a second delivery attempt is also unsuccessful, the parcel will automatically be taken to a PostNL collection point, where you can pick it up at a later time. – Always keep an eye on the track-and-trace updates to stay informed about the status and schedule of your delivery. If you have any further questions, feel free to contact our customer service team.

This is, of course, a mistake, but it can happen. That’s why we always recommend checking the label before unpacking the mattress – the size is clearly stated there. If the size doesn’t match your order, please get in touch with our customer service team at [email protected]. We’ll make sure to resolve the issue for you as quickly as possible.

Unfortunately, it can happen that the box gets damaged during transit. While this is frustrating, it doesn’t automatically mean the product inside is damaged. Here are some important points to keep in mind: Check the mattress carefully: – As long as the mattress is still vacuum-sealed and the damage to the box hasn’t reached the mattress fabric, the mattress itself is perfectly fine and safe to use. – If you suspect the product might be damaged, inspect it thoroughly after unpacking. What to do if the product is damaged? – If you notice any damage to the mattress or other components, please contact our customer service team as soon as possible. – Make sure to take photos of both the damaged box and the product itself, as this will help us assist you more effectively. We do our very best to ensure your order arrives in perfect condition. If any issues arise, we’re here to help and find a solution!

Returning a product is simple with our return tool. Below, you’ll find a step-by-step guide and important points to keep in mind: Steps to request a return: 1. Go to the return tool in the footer of our website. 2. Log in using your order number and the email address you used to place the order. 3. Follow the on-screen steps to register your return. Important points for mattresses: – Mattresses must always be neatly wrapped in plastic. – Preferably, use the original plastic packaging, as long as it fully protects the mattress. – Upload photos of the mattress before and after wrapping as part of the return process. For other products: – These can be returned in their original packaging. What happens after your request? – Once we’ve approved your return request, you’ll receive a return label to drop off the product at a PostNL collection point. – For mattresses, we’ll contact you to schedule a collection. If you have any questions about the return process, feel free to contact our customer service team!

We do our best to process your refund as quickly as possible. Below, we’ve outlined how the process works and what you can expect: Refunds for standard returns: – Once we’ve received your return in good condition at our warehouse, we’ll start processing your refund. – We aim to process refunds within one week of receiving the returned item. – After we’ve initiated the refund, it can take 24 to 48 hours for the amount to appear in your account. For mattress returns: – Mattresses are delivered to our warehouse by Extra@home every 14 days. – This means there can be up to 14 days between the collection of your mattress and its arrival at our warehouse. – The refund process will only begin once the mattress has been received and checked by our warehouse. If you have any questions or concerns, please don’t hesitate to contact our customer service team – we’re here to help!

When your order arrives, always check the packaging and the product itself. If you notice any damage, please contact our customer service within 48 hours. Send photos of the damage to [email protected], and we’ll assist you as quickly as possible. Please note: The box can sometimes get damaged during transit, but as long as the mattress remains vacuum-sealed and no air has entered, it’s often still in perfect condition.

We ensure the box is in good condition before it leaves our warehouse. However, we can’t control any damage that occurs during delivery. Often, a damaged box doesn’t affect the mattress inside. As long as the mattress is still rolled up in plastic and no air has entered, damage to the packaging is usually harmless. Sometimes, the box may have been opened in our warehouse to add a welcome package, which can also cause minor damage. If you’re concerned, feel free to reach out to us, and we’ll be happy to help!

Please get in touch with us straight away via [email protected], the WhatsApp option on our website, or by calling us directly. We’ll do our best to resolve the issue as quickly as possible!

We’re sorry to hear that you’re not satisfied with our service. You can submit your complaint via [email protected] or by using the contact form on our website. We aim to respond to all complaints within 3 working days.

Once your complaint has been received, we’ll send you a confirmation. We’ll then investigate the issue and aim to provide a solution or an update within 5 working days.

If you’ve experienced issues with your delivery, such as delays or mishandling, please let us know via our customer service team. We’ll contact our delivery partner to resolve the issue and ensure it’s addressed promptly.

Of course! Our customer service team is available on +31 085 401 4404 during working hours (Monday to Friday, 9:00 AM to 5:00 PM). Make sure to have your order number handy so we can assist you as quickly as possible.

Yes, our mattresses come with a 10-year warranty on the quality of the foam layers. You can read more about the conditions on our warranty page. If you experience any issues within the warranty period, please get in touch with our customer service team. We’re here to help!

Sagging is a common issue in mattresses, particularly as they age or if they’re made from lower-quality materials. However, we’re so confident in our products that we offer a 10-year guarantee against sagging. We use only the finest foam materials, which are highly resistant to this problem.

Our mattress topper comes with a 2-year warranty, giving you peace of mind and confidence in its quality.

To keep your warranty valid, follow these care instructions: – Use a mattress protector to guard against stains and spills. – Avoid jumping or standing on the mattress. – Ensure the mattress is placed on a proper, supportive base.

No, the warranty does not cover stains, spills, or damage caused by misuse, improper cleaning, or accidents.

If you believe your product has a manufacturing defect, contact our customer service team at [email protected]. Provide your order number, photos of the issue, and a brief description of the problem. We’ll guide you through the next steps.

You can reach us via [email protected], by phone on +31 085 401 4404, or through the WhatsApp function on our website. We’re available on weekdays from 9:00 AM to 5:00 PM and aim to respond to all enquiries within 1 working day.

Yes, we offer a 100-night trial period. If you’re not completely satisfied, you can return the mattress within this time frame. For more details on the terms and conditions, visit our page on trial sleeping.

Absolutely! We understand that choosing the right mattress can be tricky. Our sleep experts are here to guide you. Take our sleep quiz for personalised recommendations, or get in touch with us via [email protected], by phone on +31 085 401 4404, or through the WhatsApp function on our website. We’re happy to help!

Yes, we offer a collection service for old mattresses. Simply select this option at checkout under delivery preferences. The additional cost for this service is €45.

That’s certainly possible. However, our standard delivery service includes doorstep delivery only. Our mattresses are delivered rolled up and are easy to set up yourself. If you need extra assistance, such as having the mattress delivered directly to your bedroom, please get in touch with us directly. Please note that adding a comment to your order is not enough to arrange this service. This additional service is provided by PostNL Extra@home and costs €15.

To ensure optimal comfort and extend the lifespan of your mattress, we recommend allowing it to breathe regularly. Not all bed frames provide sufficient airflow, so it’s a good idea to stand the mattress on its side for a few hours every now and then. For double mattresses, you can also swap the mattress cores from side to side without affecting the comfort level. This helps distribute wear evenly and keeps your mattress in great condition for longer!

Absolutely! Once your order is placed, you’ll receive a confirmation email. We’ll also send you an update as soon as your order has been shipped. After the first scan by the delivery company, you’ll automatically receive a track-and-trace number so you can follow your order’s journey.

Yes, we offer refurbished mattresses as a sustainable and budget-friendly option. These mattresses are thoroughly cleaned and quality-checked. For more details, visit our refurbished mattresses page.

If you’re experiencing technical problems, such as issues with ordering or logging in, please contact our customer service team. We’ll be happy to resolve the issue as quickly as possible.

At Morningstar Sleeps, we’re committed to providing personalised support, high-quality products, and an exceptional customer experience. We’re here to help you create the best possible sleep experience, which means you’ll be able to talk to real humans, instead of AI robots.

You can subscribe to our newsletter via the footer at the bottom of the website. Stay updated on new products, promotions, and tips for a better night’s sleep!