You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately €6.95 per package. Consult the website of your carrier for the exact rates.
Morningstar Sleeps B.V.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – unopened and unused – in the original condition with packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order and meets the above conditions.
We recommend that you first make complaints known to us by emailing us. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting Webwinkelkeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/consumers/odr/. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
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