100-night sleep trial 
100% satisfaction guarantee 
Free delivery and returns 
10-year warranty Paying in installments 
Do you have a question, complaint, or would you like to request a return? No problem – we’re here to help. Below, you’ll find all the information you need to get assistance quickly.
We do everything we can to ensure you’re satisfied with your purchase. However, if something isn’t quite right, we’d love to hear from you.
In this case, please email us at [email protected] with your order number, a description of the issue, and any relevant photos. We aim to get back to you within 2 working days.
If we’re unable to resolve the issue together, you can subit your complaint to the ODR platform of the European Commission.
Contact usYou have the right to return your product within 14 days of receiving your order, without giving a reason. To exercise this right of withdrawal, the product must be unused and in its original packaging. Return shipping costs in this case are your responsibility.
Additionally, for certain products, we offer a sleep trial. With these products, you benefit from an extended return period, giving you plenty of time to decide if the product meets your expectations. We recommend reading out our sleep trial page for more information on the terms and duration of the return period.
Start your return request right away, using our convenient returns tool.
Start your returnHead over to our contact page and fill out the form to send us your query. We’ll get back to you within one working day.
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