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Morningstar Sleeps warranty terms

Morningstar Sleep stands for quality and durability. Our products are carefully developed to meet the highest standards of soundness, usability, and applicable laws and regulations. Here, you’ll find everything you need to know about the warranty we offer on our products and the terms that apply.

General warranty terms

All our products come with a statutory warranty. This means that a product must perform as you can reasonably expect it to. If a product is defective or does not meet its specifications, you can always rely on this warranty.

In addition, we offer extensive manufacturer warranties for various products. Below is an overview of the warranty periods and specific terms per product.

1. Mattresses

• Warranty period: 10 years on the durability of the foam layers
• What’s covered?
  • Deformation of the foam, known as sagging
  • Manufacturing defects that impair functionality
• What’s not covered?
  • Damage caused by improper use or external factors

Important: The warranty is valid only with proper use of the mattress.

2. Mattress toppers

• Warranty period: 2 years
• What’s covered?
  • Sagging of more than 2 cm
  • Manufacturing defects such as tears or holes
• Conditions: Manufacturing defects should be reported within 30 days of discovery.

3. Beds and bed frames

• Warranty period:
  • 3 months for discolouration
  • 2 years for construction faults and coating defects.
• Important: The warranty is void if the bed has not been installed by an authorised Morningstar Sleeps installer.

4. Pillows

• Warranty period: 2 years
• What’s covered?
  • Defects that impair functionality (e.g., faulty zippers)
  • Manufacturing defects
• Conditions: Manufacturing defects should be reported within 30 days of receiving the product.

5. Covers

• Warranty period: 2 years
• What’s covered?
  • Faulty zippers or damaged seams
  • Manufacturing defects in the fabric

Discolouration: The warranty period for discolouration is 2 weeks. If a valid warranty claim is made, you will receive a new cover, not a completely new product.

Exceptions to the warranty

The warranty does not apply in the following cases:

• When the product has been repaired or modified by the Consumer or a third party.
• If the damage is caused by improper use, exposure to abnormal conditions, or external factors such as stains, tears, or holes caused by the consumer.
• If the defect is the result of government regulations regarding the materials used.
• For personal preferences regarding the appearance or comfort of the product.

How to make a warranty claim

1. Report the defect within the specified warranty period:
   • Statutory warranty: within 2 months of discovery.
   • Manufacturer warranty: within the stated period for the product.
2. Send an email to [email protected] with a clear description of the issue and include photos of the defect.
3. Morningstar Sleeps will repair or replace the product free of charge, depending on the situation.

Questions about the warranty?

If you have questions about the warranty or are unsure whether your issue is covered, contact us at [email protected]. We’re happy to help!