Try it first, decide later

Your 100% satisfaction guarantee

You can’t tell if a mattress is right for you after just 5 minutes of testing in a store. That’s why we offer you the chance to try your mattress at home, risk-free, for 100 nights. We want to make sure you’re completely satisfied with your new mattress. Below, we explain exactly how it works and the terms and conditions that apply.

How does the sleep trial work?

When you receive a mattress from us, you can try it out for 100 nights. This applies to both standalone mattresses and mattresses delivered as part of a bed package. During this period, you’ll have plenty of time to get used to your new mattress and decide if it’s the right fit for you.

• Per address and customer: A maximum of two single mattresses or one double mattress qualifies.
• Minimum testing period: You can only submit a return request from the 30th day onwards, as your body needs time to adjust to the new mattress.

How do you request a return?

If, after 30 days, you decide the mattress isn’t right for you, you can easily submit a return request via our website. Make sure you complete the entire return process and receive a confirmation email. Without this confirmation, your request is not considered complete.
Key steps:

1. Submit your return request via morningstarsleeps.nl/retouraanvraag.
2. Wait for our confirmation email.
3. We’ll schedule a collection within two weeks.

What do we expect from you?

To ensure the process runs smoothly, we ask you to keep the following in mind:

• Packaging instructions: Make sure the mattress is fully wrapped in plastic. This can be the original plastic or plastic of a similar thickness to the one it was delivered in. Ensure the plastic is sealed with tape. Improperly packaged mattresses may incur additional costs of €75. If you no longer have the original plastic, you can order it from us by following the steps in the return process.
• Collection appointment: We’ll arrange a collection date by phone or email. Please ensure someone is home on the agreed day. If the collection cannot proceed due to your actions, we may deduct additional collection costs from your refund.

Costs and refunds

Returning the mattress is free of charge. However, we reserve the right to charge €50 for special handling. Once we receive the mattress in good condition, we’ll refund the purchase amount (minus any applicable costs as mentioned above) within 30 days of receipt.
Please note: Damage or devaluation due to careless use may be deducted from the refund amount.

When does the sleep trial not apply?

Our 100-night sleep trial does not apply in the following situations:

• If there are signs of misuse of the trial.
• If the mattress is not returned according to the terms and conditions.

Our goal: Your ultimate sleep experience

The sleep trial is designed to give you the confidence that you’ve found the perfect mattress. By setting clear terms, we ensure everyone can make fair use of this fantastic offer.
Do you have questions about the sleep trial or the return process? Feel free to contact us – we’re happy to help!